Faqs
Shipping questions? For questions related to shipping refer to Shipping Policy
Processing & Shipping
How long will it take to ship my order?
All orders are shipped within 5–7 business days. During high-volume times (like new product launches), processing may take up to 2 weeks.
How long does shipping take?
Shipping time shown at checkout is the estimated delivery window after your order has been shipped.
Shipping Costs & Tracking
How much is shipping?
Shipping costs vary depending on your location and will be calculated at checkout after entering your address.
Will I get tracking info?
Yes! You’ll receive a confirmation email after placing your order, and a second email with tracking info once your order ships. Tracking becomes active within 24 hours.
Didn’t receive an email? Check your spam folder or contact me at madebymylahh@gmail.com.
Shipping Issues
What if I entered the wrong address?
Please email madebymylahh@gmail.com as soon as possible with your name and order number.
If your order hasn’t shipped yet, I can update your address. Once it ships, I can’t make any changes or reroute it.
What if my package is lost?
Once your order is picked up by the mail carrier, I am not responsible for lost packages. Please track your package and contact the carrier to file a claim if needed. If you need help, you can still reach out to me.
Orders & Cancellations
Can I cancel my order?
Orders cannot be canceled once shipped. Please be sure before placing your order!
Returns & Issues
Do you accept returns?
All sales are final, but if there’s an issue with your order, please reach out! I may be able to work something out.
Email me at madebymylahh@gmail.com with your order number and any concerns.
Product Details
Are your items handmade?
Yes! Every item is handmade with love, so slight differences or imperfections are completely normal and part of the charm.
Will my item look like the photo?
Each product may vary slightly due to its handmade nature and pattern placement. Sizes are listed in the item descriptions. DM or email if you’d like extra measurements!
Can I request a different color or fabric?
Absolutely! DM me or email madebymylahh@gmail.com with your request and order number, and I’ll do my best to accommodate.
Custom Orders
Do you accept custom requests?
Yes! You can DM or email for custom orders. There may be a wait time, but I always try to finish orders as quickly as I can.
Materials & Safety
What are your products made of?
Materials vary and are listed in each item description.
Are plushies safe for kids or pets?
Plushies are kid-safe, but children should be supervised. Items are not recommended for pets unless noted otherwise.
How should I clean handmade items?
To preserve quality, handwash and air dry only.
Other Info
Where are you based?
I’m based in California and sell at in-person pop-up markets! You can find upcoming event info on the Pop-Up Market/Newsletter page.
Still have a question?
Reach out anytime via the Contact page or email me directly at madebymylahh@gmail.com — I’m happy to help!